I'm a multidisciplinary professional based in Brazil 🇧🇷, currently relocating to São Paulo — working at the intersection of people, processes, and technology.
I turn complexity into scalable solutions that work for users and deliver results for the business. My background spans energy, healthtech, SaaS, and mobility, with a perspective that moves fluidly from strategic to operational: structuring strategies, connecting teams, and making data-driven decisions with a consistent focus on experience, efficiency, and sustainable value delivery.
Some highlights:
- 📊 Redesigned a service portal and catalog, driving significant gains in user satisfaction
- ⚡ Optimized onboarding processes to accelerate time-to-value for clients
- 🎓 Built self-service learning tracks that reduced support demand
- 🤝 End-to-end project governance with multicultural teams across Brazil, Spain, the US, and Scotland
Service Design Business Analysis UX/UI ITSM & ServiceNow Product Management CX & EX Data-Driven Stakeholder Management Change Management
Design & Research
Dev & Data
Productivity & Ops
Product Management · AI-assisted design workflows · Design Systems
I write about UX, service design, civic tech, and career transitions — in English on Medium and in Portuguese on Substack.
Important
📄 Download my resume ← link em breve / coming soon